Au Pays du St-Bernard, customer satisfaction is important to us. However, due to the nature of our products and our internal policies, no returns or exchanges are accepted.
1. No Returns or Refunds
All sales, whether made in-store or online, are final. Once the transaction is completed, no return, refund, or exchange will be granted for any reason.
2. Damaged or Defective Products
We take great care in checking the quality of our products before shipping. If an item arrives damaged, please contact us within 48 hours of receipt and include photos. A suitable solution will be evaluated on a case-by-case basis.
3. Exceptions
No exceptions will be made to this policy, except as required by law.
4. Contact
For any questions or clarifications regarding this policy, please contact us:
📧 info@saint-bernard.ch